Delivery & Return Policy

DKG Holdings Pty Ltd (“Provider”) delivers free of charge within South Africa, either door-to-door or door-to-counter, depending on where you’re located for orders over the value of R250. For orders under R250, The Provider charges a non-refundable delivery fee (Refer to section 1 below for delivery fees) to deliver either door-to-door or door-to-counter, depending on where you’re located.

1. Delivery Type, Fees and Time Frames

During the checkout process, the Provider will determine your delivery options based on your delivery address and postal code. The Provider’s South African delivery options, fees and proposed delivery times are summarised below:

Area  Order Order Value Delivery Type Delivery Time Delivery Fee
Main centres in South Africa Over R250 Door-to-door 1 – 5 working days FREE
Outlying areas in South Africa Over R250 Door-to-door 1 – 5 working days FREE
Main centres in South Africa Under R250 Door-to-door 1 – 5 working days R55
Outlying areas in South Africa Under R250 Door-to-door 1 – 5 working days R100
Main centres in South Africa Under R250 South African Post Office 7 – 14 working days R50
Outlying areas in South Africa Under R250 South African Post Office 7 – 14 working days R50

Please note, once a delivery type has been selected and you have successfully checked-out, the Provider can unfortunately not amend the delivery details for your order.

2. Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the Provider’s deliver policy. The product(s) in question must be returned to the Provider in their original state, including all labels. Any such cancellation must be done by via emailing info@smartcase.co.za.

3. Stock shortages

Every effort will be made to ensure that the Provider can fulfil your entire order once a purchasing contract (“sale”) comes into effect. However, if when packing your order, the Provider is unable to fulfill certain product(s) in your order: The Provider will notify you thereof by emailing you and by allocating store credit to your account to the value of the Rands paid/gift vouchers used for the product(s) that could not be sent to you. Should you wish to be refunded for the products that could not be sent to you please email info@smartcase.co.za to inform our client service team that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card should you have paid by credit card and into your bank account should you have paid by EFT.

4. Returning incorrect product(s)

The Provider will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.

However, should the Provider deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please email info@smartcase.co.za (subject line: your order number – Incorrect Item) as soon as possible to notify the Provider thereof. The Provider will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.

5. Returning defective product(s)

General warranty:

Within 7 days of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by the Provider at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”); Please email info@smartcase.co.za (subject line: your order number – defective item) to notify the Provider thereof.

The Provider will request pictures of the defective product before arranging to collect such product from you so that it can be inspected by the Provider’s Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either:

(a) be fully refunded, or
(b) have the product repaired or replaced at the Provider’s expense (the decision between repairing or replacing being that of the Provider depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to the Provider and then redelivered to you.

A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if:

(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.

Certain products may come with a supplier’s guarantee. If so, this will be stated in the product listing on the site. Clear details of these guarantees are given in their listings and no shopper may ask to be covered by a wider-ranging guarantee other than the one shown on such product listing.

6. Exclusions

Unless defective, the following product types may not under any circumstances be returned to the Provider:

(a) Non-defective products that have been “made to order”. (You will be notified in the relevant Online Sale if the products are “made to order”.)
(b) Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by the Provider.